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Communicating online and over the phone

Mon 17 August, 2020 @ 2:00 pm - 3:00 pm

Due to the COVID-19 pandemic, many of our face to face interactions have gone online or over the phone. Learn about how this can impact communication and how best to speak up for yourself and the person you care for over the phone or online.

Duration: 1 week

Who is this online session for?
Anyone who would like to learn more about how we communicate including simple, practical tips to communicate clearly and confidently online or over the phone.

Outcomes of this online session

An overview of communication including why it’s harder to communicate online or over the phone:

  • Practical tips to help you communicate online
  • Practical tips to help you communicate over the phone

Delivered by
Tracy Cooper, Partnership Training Officer, VOCAL
Tracy joined VOCAL recently from Scottish Book Trust delivering and developing training to diverse audiences. As part of her role at VOCAL, Tracy also delivers Think CARER training to NHS staff in Lothian and promotes awareness of carers to employers in Edinburgh

Online instructions
This course will be delivered online. Details of how to join the meeting will be sent you via email once you have registered.


Mon 17 August, 2020
2:00 pm - 3:00 pm
Event Categories:


Carer Training
0131 622 6666

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